Customer Care

PAYING AND RETURNING

I opened a CD/DVD, do I have to pay for it?

You won't know how great the product is until you open and enjoy it. However, if you're not completely satisfied, we are happy to offer you an exchange or refund subject to the provisions set forth in the Terms and Conditions included herewith. Call the Customer Care team on 0344 5 71 72 70 (from Ireland: 0818 903 309).

What if I want to return a product?

If you receive a damaged item - don't worry, call us immediately and we will send you a replacement and tell you where to send the damaged item free of charge. Remember, our Customer Care team is here to help. And, of course, if you feel a product doesn't meet your expectations in any way, you can always return it to us within 30 days for a full refund of the product price, subject to the provisions set forth in the Terms and Conditions included herewith.

Is my information confidential?

We use and disclose customer information in accordance with their preferences and our Customer Privacy Policy which is accessible at www.zestify.tv/home/privacy

How long will it take my parcel to arrive?

All Zestify parcels are sent by Royal Mail First Class service. UK Priority Dispatch orders should arrive within 3-5 days. UK Standard Delivery orders should be received within 7-10 days. International deliveries should arrive within 30 days.

If you have not received your parcel within the timeframes outlined above, please contact our customer care team for further assistance.

How will it be delivered?

Royal Mail First Class service is used for all our orders.  International parcels are delivered via Royal Mail to local postal services throughout Europe.

How much are delivery costs?

Delivery costs vary according to the product. Postage & handling, priority dispatch, oversized parcels and shipments to countries outside the UK carry additional costs, which will be disclosed at the time of ordering.

MISSING OR LOST?

If you have not received your parcel within the timeframes above, please do not hesitate to contact our customer care team by email or by phone:

UK customers: 0344 5 71 72 70
Republic of Ireland Customers: 0818 903 309
Calling from elsewhere in the EU: +44 1664 485 006
Monday - Friday 9:00 a.m. - 8:00 p.m.; Saturday 9:00 a.m. - 5:00 p.m.