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Bringing Zest to your life!

FAQs

How do I pay when placing an order?

We accept Visa and MasterCard debit and credit cards. You can also pay with PayPal.

Are the details I enter safe?

Our site is encrypted, so any data that you enter is secure. We do not store any details relating to your payment. Your personal information, such as your address or delivery details are secure and are only used for the purposes of fulfilling your order.

When will I receive my order?

UK Standard Delivery

4-7 days. Mainland

7-10 days. Channel Islands, Highlands & Islands, Northern Ireland & Isle of Man

UK Express Delivery

1-2 days*

We also offer an Express Delivery Service at checkout so that you can receive and enjoy your products even quicker.

Mainland UK Express Delivery orders placed before 13:00 Monday to Friday (excluding Bank Holidays) once approved, will normally be dispatched on the same day, on a Next Business Day service.

*Express Delivery orders to Channel Islands, Highlands & Islands, Northern Ireland & Isle of Man, once approved, will normally arrive within 3-4 days.

*If an item is currently unavailable, this will be indicated to you on the product information page with an in-stock due date. You have an option to select Express Delivery for this item so that when it is back in stock, we can ship it to you on an Express service.

European Union Standard Delivery (including Iceland, Norway, Switzerland)

10-15 days.

Who delivers my order?

We use Royal Mail, Parcelforce and Yodel. Depending on the weight and dimensions of your order, we will use the best option to ensure that your order is delivered to you quickly and safely.

How much are delivery costs?

Delivery costs vary according to the product and where applicable are displayed on the checkout information page.

Shipments to countries outside the UK carry additional costs:

  • Delivery charges to Republic of Ireland (ROI) are the stated UK charges, plus an additional £5.00. 
  • Delivery charges to European Union (including Iceland, Norway, Switzerland) are the stated UK charges, plus an additional £10.00.

What if I change my mind and want to return my order?

Not a problem. Please notify us via email if you wish to return an item and we will provide you with a Return Authorisation Number (RAN).

You must notify us within 30 days of receipt of your order and return the item to us in a resell-able condition. The cost of returning the item must be paid for by you.

Once we receive your return we will organise a refund of the product price in accordance with our Terms & Conditions. In the event that you receive the incorrect item or if an item is deemed to be faulty we will cover the cost of the item being returned. A member of our Customer Care team will assist you with your return.

I opened a product, can I return it?

You won't know how great the product is until you open and enjoy it. And remember we offer a 30 day return period. However, if you're not completely satisfied, we are happy to offer you an exchange or refund subject to our Terms and Conditions. Call the Customer Care team on 0344 571 7270 (from Ireland: 0818 903 309).

I received a damaged/incorrect item?

If you receive a damaged or incorrect item - don't worry, call us immediately and we will arrange send you a replacement and help you to return the damaged/incorrect item. Remember, our Customer Care team is here to help. And, of course, if you feel a product doesn't meet your expectations in any way, you can always return it to us within 30 days for a full refund of the product price, subject to the provisions set forth in the Terms and Conditions included herewith.

Is my information confidential?

We use and disclose customer information in accordance with their preferences and our Privacy Policy which is accessible here

I have not received my item?

If you have not received your parcel within the specified timeframes , please do not hesitate to contact our customer care team by email or by phone.

Customer Care Contact Numbers

UK customers: 0344 571 72 70
Republic of Ireland Customers: 0818 903 309
Calling from elsewhere in the EU: +44 1664 485 006

Monday - Friday 9:00 a.m. - 8:00 p.m.; Saturday 9:00 a.m. - 5:00 p.m.                                 (Excluding UK Bank Holidays)