How do I pay when placing an order?
We accept Visa and MasterCard debit and credit cards. You can also pay with PayPal.
Are the details I enter safe?
Our site is encrypted, so any data that you enter is secure. We do not store any details relating to your payment. Your personal information, such as your address or delivery details are secure and are only used for the purposes of fulfilling your order.
When will I receive my order?
UK Standard Delivery
4-7 days. Mainland
7-10 days. Channel Islands, Highlands & Islands, Northern Ireland & Isle of Man
UK Express Delivery
Next Working Day* Tracked & Signed Service for Mainland UK.
Delivery Monday to Saturday. 2 hour time slot on delivery day, plus
Updates by Yodel App, SMS or email.
*Express Delivery orders to Channel Islands, Highlands & Islands,
Northern Ireland & Isle of Man, once approved, will normally arrive
within 3-4 days.
Deliveries are made between 07:00 and 21:00 Monday to Saturday. Inflight
options are available to reschedule or Leave with a neighbour.
*If an item is currently unavailable, this will be indicated to you
on the product information page with an in-stock due date. You have an
option to select Express Delivery for this item so that when it is back
in stock, we can ship it to you on an Express service.
European Union Standard Delivery (including Iceland, Norway, Switzerland)
Who delivers my order?
We use Royal Mail, Parcelforce and Yodel. Depending on the weight and dimensions of your order, we will use the best option to ensure that your order is delivered to you quickly and safely.
How much are delivery costs?
Delivery costs vary according to the product and where applicable are displayed on the checkout information page.
Shipments to countries outside the UK carry additional costs:
What if I change my mind and want to return my order?
Not a problem. Please notify us via email if you wish to return an item and we will provide you with a Return Authorisation Number (RAN).
You must notify us within 30 days of receipt of your order and return the item to us in a resell-able condition. The cost of returning the item must be paid for by you.
Once we receive your return we will organise a refund of the product price in accordance with our Terms & Conditions. In the event that you receive the incorrect item or if an item is deemed to be faulty we will cover the cost of the item being returned. A member of our Customer Care team will assist you with your return.
I opened a product, can I return it?
You won't know how great the product is until you open and enjoy it. And remember we offer a 30 day return period. However, if you're not completely satisfied, we are happy to offer you an exchange or refund subject to our Terms and Conditions. Call the Customer Care team on 0344 571 7270 (from Ireland: 0818 903 309).
I received a damaged/incorrect item?
If you receive a damaged or incorrect item - don't worry, call us immediately and we will arrange send you a replacement and help you to return the damaged/incorrect item. Remember, our Customer Care team is here to help. And, of course, if you feel a product doesn't meet your expectations in any way, you can always return it to us within 30 days for a full refund of the product price, subject to the provisions set forth in the Terms and Conditions included herewith.
Is my information confidential?
I have not received my item?
If you have not received your parcel within the specified timeframes , please do not hesitate to contact our customer care team by email or by phone.
Customer Care Contact Numbers
UK customers: 0344 571 72 70
Republic of Ireland Customers: 0818 903 309
Calling from elsewhere in the EU: +44 1664 485 006
Monday - Friday 9:00 a.m. - 8:00 p.m.; Saturday 9:00 a.m. - 5:00 p.m. (Excluding UK Bank Holidays)