Our website allows you to complete your purchase online with our secure payment facility.
We are here to help, so if you need any assistance or advice regarding any of our products please contact us here.
For added security all debit/credit card payments made online are hosted by Verifone, one of the UK's leading electronic payment providers who have the systems and experience to ensure your card payment is totally safe. Your refunds will also be processed using the same system. You can pay using Visa or MasterCard.
Alternatively, if you prefer, you can pay using PayPal.
4-7 days. Mainland
7-10 days. Channel Islands, Highlands & Islands, Northern Ireland & Isle of Man
Next Working Day* Order by 14:00. Tracked & Signed Service for Mainland UK. Delivery Monday to Saturday. 2: hour time slot on delivery day, plus Updates by Yodel App, SMS or email.
*Express Delivery orders to Channel Islands, Highlands & Islands,
Northern Ireland & Isle of Man, once approved, will normally arrive
within 3-4 days.
*If an item is currently unavailable, this will be indicated to you on the product information page with an in-stock due date. You have an option to select Express Delivery for this item so that when it is back in stock, we can ship it to you on an Express service.
We are not accepting orders for International Deliveries at this time. If you need assistance with an order that you have already placed, please contact our Customer Care team.
Please allow the specified timeframes for receiving your order. If you have not received your order within the above timeframes, please contact our Customer Care Team for assistance.
Your order will be delivered by Royal Mail or Yodel depending on the product ordered. For items sent on a tracked service we will provide you with the tracking information in your dispatch confirmation email.
ordering we will ask you for your email address and mobile phone number and this
will be passed to the Delivery agent so that they can send you direct updates
for your delivery.
If you are not home, most delivery companies will leave a card or message to indicate if your parcel has been left with a neighbour or in a safe place. Always check the card details or tracking information regarding your delivery, as your parcel may have been delivered or require you to reorganise or collect your parcel from your local depot.
If you need any assistance, we are here to help.
At Zestify we offer a no quibble 30 day money back guarantee.
Simply contact our Customer Care team for a “RAN” (Returns Authorisation Number) within 30 days of receipt of your order and a member of our team will advise you on how to return your order for a refund.
You must return unwanted items to us at your own cost. We recommend that any items returned to us are sent on a tracked delivery service and that you retain your receipt in case your item is lost or missing, and you need to make a claim against the carrier.
In the unlikely event that you have received a product that you believe to be faulty, please contact our Customer Care team and they will advise you how to return the item. If the product is deemed to be faulty by our testing centre, we will reimburse the P&P for returning the item or arrange an alternative method for the item to be returned to us.
Once we have received your returned item/s or proof of delivery we will arrange a refund to the payment account used at the time that you placed your order within 14 days.
If you need any assistance or support do not hesitate to contact a member of our Customer care team.
At Zestify we want you to shop for gifts with confidence this Christmas. We offer an extended returns period for items purchased from 1st November 2020 to 23rd December 2020.
Unwanted items may be returned up to the 31st January 2021. Items must be unused and in a re-sellable condition to be eligible for a refund of the purchase price. All other returns are covered under our 30 day money back guarantee. Contact our Customer Care team if you need any help or assistance.
If you have ordered a product which includes a free item/s, you must return all items, including any free items received, with your purchased product, to qualify for a refund in accordance with our general Terms & Conditions of sale.