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Bringing Zest to your life!

Shopping Information

Our website allows you to complete your purchase online with our secure payment facility.

We are here to help, so if you need any assistance or advice regarding any of our products please contact us here.

Payment

For added security all debit/credit card payments made online are hosted by Verifone, one of the UK's leading electronic payment providers who have the systems and experience to ensure your card payment is totally safe. Your refunds will also be processed using the same system. You can pay using Visa or MasterCard.

Alternatively, if you prefer, you can pay using PayPal.

Delivery

UK Standard Delivery

4-7 days. Mainland

7-10 days. Channel Islands, Highlands & Islands, Northern Ireland & Isle of Man

UK Express Delivery

1-2 days*

We also offer an Express Delivery Service at checkout so that you can receive and enjoy your products even quicker.

Mainland UK Express Delivery orders placed before 13:00 Monday to Friday (excluding Bank Holidays) once approved, will normally be dispatched on the same day, on a Next Business Day service.

Express Delivery orders to Channel Islands, Highlands & Islands, Northern Ireland & Isle of Man, once approved, will normally arrive within 3-4 days.

*If an item is currently unavailable, this will be indicated to you on the product information page with an in-stock due date. You have an option to select Express Delivery for this item so that when it is back in stock, we can ship it to you on an Express service.

European Union Standard Delivery (including Iceland, Norway, Switzerland)

10-15 days.

  • Delivery charges to Republic of Ireland (ROI) are the stated UK charges, plus an additional £5.00. 
  • Delivery charges to European Union (including Iceland, Norway, Switzerland) are the stated UK charges, plus an additional £10.00.

Delivery Advice

Please allow the specified timeframes for receiving your order. If you have not received your order within the above timeframes, please contact our Customer Care Team for assistance.

Your order will be delivered by Royal Mail, Parcel Force or Yodel depending on the product ordered. For items sent on a tracked service we will provide you with the tracking information in your dispatch confirmation email.

When ordering we will ask you for your email address and mobile phone number and this will be passed to the Delivery agent so that they can send you direct updates for your delivery.

If you are not home, most delivery companies will leave a card or message to indicate if your parcel has been left with a neighbour or in a safe place. Always check the card details or tracking information regarding your delivery, as your parcel may have been delivered or require you to reorganise or collect your parcel from your local depot.

If you need any assistance, we are here to help.

Returns and Refunds

At Zestify we offer a no quibble 30 day money back guarantee.

Simply contact our Customer Care team for a “RAN” (Returns Authorisation Number) within 30 days of receipt of your order and a member of our team will advise you on how to return your order for a refund.

You must return unwanted items to us at your own cost. We recommend that any items returned to us are sent on a tracked delivery service and that you retain your receipt in case your item is lost or missing, and you need to make a claim against the carrier.

In the unlikely event that you have received a product that you believe to be faulty, please contact our Customer Care team and they will advise you how to return the item. If the product is deemed to be faulty by our testing centre, we will reimburse the P&P for returning the item or arrange an alternative method for the item to be returned to us.

Once we have received your returned item/s or proof of delivery we will arrange a refund to the payment account used at the time that you placed your order within 14 days.

If you need any assistance or support do not hesitate to contact a member of our Customer care team.

Free Product Offers

If you have ordered a product which includes a free item/s, you must return all items, including any free items received, with your purchased product, to qualify for a refund in accordance with our general Terms & Conditions of sale.